Bnz app

Hi there just a suggestion is there any chance BNZ can add a change your pin for your debit or credit card feature through the BNZ mobile banking app that’ll be great thanks.

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Hey @DTNZ, thanks a lot for the valuable feedback! I’ve forward this onto the cards team and I’ll come back to you with their response. Any questions in the meantime don’t hesitate to let me know :slight_smile: Cheers!

The team have informed me that making pin selection easier for our customers and providing additional choices is something that they’re actively considering. They’ll bear this feedback in mind as they progress with future updates :slight_smile: If there’s anything else I can do just let me know!

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Hi, is there any update on this topic? The ability to load a new or changing the PIN on the cards through mobile banking would be a great feature to have, I do see several of other banks offering this solution, hope to see it happen with BNZ soon. Thanks!

Hi there, our teams are still working on developing this option! As soon as we have an update our customers will be the first to know :slight_smile: - Adina.

Still no news on this feature, what is the reason for taking so long to implement?

Any updates on this feature?

Hi there! This is not something we are actively developing but we’ll definitely let you know if we are able to make this happen!

Last year your staff indicated that you are working on this feature as per link below:

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Hi there! Unfortunately there is no update on existing customers having the ability to set/change their own pin digitally. People who join BNZ online are able to order a Debit Card with a pin pre-loaded.

I have noticed in the latest mobile banking app, set/change PIN is now available, finally.

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Hi @fish7yu yes its finally here! With the latest update to our Mobile App, you are now able to both activate your card and add/change your PIN for your Flexi Debit Visa, credit & EFTPOS cards. We hope that this updates saves all our customers valuable time and is especially helpful to our customers that are based overseas. You can find out more about how to do this here - Set or change the PIN on your Flexi Debit Visa or credit card - BNZ Regards, Alisha :slightly_smiling_face: