A couple of weeks ago I arranged for my mother to be added as an additional card holder for my BNZ Advantage Visa Business account. The intention was it would remain my account but she would have the ability to transact on it.
Unfortunately, it is now being called a “joint” account in Internet banking and is similarly showing on the account statement PDF.
It was never the intention my Mother would enter into a joint account status or assume any liability.
- At the time I opened the account I advised the CSR one of my reasons was to build my credit rating.
- I was granted a credit limit based on the information I provided, a credit check and previous good account keeping history.
- At the time of the additional card application, I advised my Mother this was only to facilitate her to transact on the account and this was the limit of engagement of an additional card.
- At no time during the additional card application, was it bought to our attention it would become a joint account or my Mother may assume any liability for it.
I have just contacted small business customer services and the CSR said he would “put a note on the account” which is clearly not what I asked for. I asked to have confirmation of the position in writing.
Could you please provide confirmation of the above in writing here and by post.