So… 8 months ago when me and my partner moved into a new property, we updated our address details via Internet Banking.
When I went to get my morning coffee on Tuesday, to my surprise, my Visa Debit card declined due to the card being expired.
My question for BNZ - why are new cards sent to a “physical” address (which cannot be updated via Internet Banking) when I have a current mailing address set on my account? Wouldn’t it make sense to send the new card to my mailing address?
Also, what is your process for returned mail? Apparently my card made it’s way back to you. Why was I not called and asked to confirm my address?