If you are a TotalMoney customer, you will have probably seen a change to internet banking recently. We’ve been busy building out features on our new Internet Banking platform and it is time for a TotalMoney makeover.
We’ve talked to heaps of our TotalMoney customers to understand what information they look for most, what they’re missing and what they find confusing. This feedback has been worked into the first cut of the designs for TotalMoney in new Internet Banking which we tested in live customer sessions. These sessions give us great insights that allow us to check we’re on the right track and provide us with an important feedback loop.
So here’s what we did, and what you will see in new Internet Banking in early December.
Viewing home loan details
First off, our main goal is to make things easy in new Internet Banking. Giving you the ability to view all of the most important TotalMoney information in a very quick and simple way. Gone is the need to navigate your way through a menu structure, now simply click on your TotalMoney home loan and it will all be there.
Customers told us the most important things were to see the loan balance, amount of money offsetting their loan, the amount they are actually paying interest on and loan details like interest rate, repayment frequency and amount.
You will also see that when you make a payment to or from one of your accounts that are offsetting your home loan, the offset amount and amount you are paying interest on update straight away.
TotalMoney Group Details
To get more details about your TotalMoney set up, you can expand the summary section within the account view to see how much interest you have saved and all the accounts and loans in your group. You can see this summary by clicking on any of your TotalMoney accounts as well.
Faster opening of extra TotalMoney accounts
It‘s much easier to open up additional TotalMoney accounts (at no extra cost!) to give you more flexibility to break your money up as you need or want to, you can even personalise them with nicknames and images.
This is just the start and we have a pile of other ideas that we will be working on in the next few months to give you better tools to manage your home loan. We also aim to have an update in our mobile apps in early 2016 that will provide these same features.
We want your TotalMoney experience in new Internet Banking to be great and would love to hear your thoughts and ideas to make it even easier to get your TotalMoney working as hard as it can for you.