In the recently received e-mail, Craig Herbison, said, “the choice was plain and simple at BNZ: to put you first.”
But that’s not what he was quoted as saying to the media, not long ago:
BNZ’s retail and marketing director, Craig Herbison, said the decision would benefit the bank and had been months in the planning.
So Craig, make up your mind. Was the decision made for putting the bank or the customers first?